Shipping Poicy

How much does the shipping cost?
Local orders (Hong Kong)

Free delivery service for Cactusland VIP customers for all items.
Free local delivery in Hong Kong for all items minimum HK $800.
Standard shipping for orders under HK $800 at HK $50.
During our Sale promotion, shipping on all items for all customers is free.

International orders

International orders Free delivery service for orders over HK $2,500
All other orders will be charged a flat rate of HK $250

Remarks:

Delivery fee will be shown at checkout status (if applicable)

Where can I receive my order?
Hong Kong

Please allow 2-3 business days after the order has been placed, if for some reason there is a delay we will inform you beforehand.
For urgent shipments and special requests please let us know so we can make sure your order will arrive in time, best to contact before your place your order.

International

Delivery is between 14-21 business days depending on your location. We ship via FedEx / DHL Express so you will receive a tracking number.
International customers are required to pay any international taxes and duties. We are unable to supply an estimated cost as it vary by country. Please contact the customs office in the destination country for information.

How can I track my order?

Once you place your order, you will receive an email to let you know that your order is being processed. Upon dispatch of your order, we will contact you via email with a link and order number to track your order.

Can I pick up my order in store?

Absolutely! We have a free in-store pickup option for customers. Just in case, you can also send us an email at info@cactusland.com.hk with your order number once it’s been placed we will have your order packed and ready for pick up in store.